How can we help?

 

Contact us with all your Ford vehicle-related questions, from company information to roadside assistance. Our qualified customer care representatives are eager to help.

Phone

Ford of Canada Customer Relationship Centre
1-800-565-3673
Monday-Friday 8:00AM-11:00PM ET
Saturday 8:00AM-8:00PM ET
Sunday Closed
Customer Service for Deaf and hard-of-hearing Customers

7-1-1

(where offered by your telephone service provider)
 
Lincoln Canada Customer Relationship Centre
1-800-387-9333
Monday-Friday 8:30AM-8:00PM ET
Saturday & Sunday Closed
Ford Credit Canada Company

1-877-636-7346

(toll free)
Monday-Thursday 8:00AM-7:00PM CT
Friday 8:00AM-6:00PM CT
Saturday 8:00AM-2:00PM CT
Sunday Closed
Roadside Assistance

1-800-665-2006

 

ford.roadsideaid.com

(for deaf and hard-of-hearing customers)
365 days
 24/7
FordPass Rewards Canada Customer Centre
1-833-502-1689
Monday-Saturday 9:00AM-8:00PM ET
Sunday Closed
Ford Pro Contact Center of Excellence
1-800-668-5515
Customer Service:  
Monday-Friday 7:00AM – 11:00PM ET
Saturday 7:00AM – 5:00PM ET
Fleet Incentives,
Control Numbers &
Bid Support		  
Monday-Friday 8:30AM – 6:30PM ET
FIN Codes  
Monday-Saturday 8:00AM – 8:00PM ET
General Sales Questions  
Monday-Saturday 8:00AM – 8:00PM ET
Ford Pro Charging  
Monday-Sunday 24/7

Mail

E-Mail

Email the Ford Customer Relationship Centre
 

Email Lincoln Customer Relationship Centre

Email Ford Credit Customer Service Department
 
Write Ford
Ford Motor Company of Canada Limited
P.O. Box 2000 The Canadian Road
Oakville, Ontario, Canada L6J 5E4
 
Write Ford Credit
Customer Service Centre
PO Box 8651 STN Main
Concord, Ontario, Canada L4K 0N8
 
Vehicle Ownership Information Updates
Email the Ford Customer Relationship Centre
 

Owner Support Articles

Our owner support articles are the easiest way to discover helpful answers to questions about your Ford vehicle. Find FAQs, How-To articles, and videos on vehicle features, technology, Ford Service, and more.

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Ontario Accessibility

View our Ontario Statement of Commitment, Accessibility Policy and Accessibility Plan (APP).

 

Contact the Customer Relationship Centre at 1-800-565-3673, for our deaf and hard-of-hearing customers dial 7-1-1 (where offered by your telephone service provider), or by email for our APP, Ontario Accessibility Standard for Customer Service Policy, customer feedback process or to provide feedback and for required publicly available information about our goods and services, with available accessible formats and communication supports.

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