Why is my SYNC system not working?

Your SYNC^®* system is designed to provide you with entertainment, information, and convenience. However, if you notice slower than normal operation or other issues, select a topic below to troubleshoot the issues. 

Phone Connection Troubleshooting
Voice Commands Troubleshooting
Blank or Unresponsive Screen Troubleshooting
USB-Installed Ford Power-Up Software Update Troubleshooting

If you need additional assistance, contact our Customer Relationship Centre at 1-800-565-3673.

Additional Information

How do I find my SYNC software version?
What are over-the-air software updates?

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^*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.