Support>SYNC>Troubleshooting>What should I do if I am having issues with Android Auto?

What should I do if I am having issues with Android Auto™*?

Find possible solutions to your Android Auto issue(s) with the troubleshooting steps contained in this article.

Important: 

  • Your vehicle must be parked and running, and in an open location (e.g., free of overhead foliage, ceilings, etc.). 
  • Android Auto cannot be used while your device is connected to your Wi-Fi hotspot**.

Identifying Your Vehicle's SYNC®† Generation

Two resources to help you identify your vehicle's SYNC generation are the:

Troubleshooting Android Auto for SYNC 4A and SYNC 4

If your vehicle is equipped with SYNC 4A or SYNC 4, ensure your mobile device is properly connected to your vehicle either wirelessly or by USB cable. If the connection steps do not resolve your concern, follow the steps provided in the section "Step 2 - Remedy Your Android Auto Connection."

Step 1 - Ensure Your Mobile Device is Connected Properly

Ensure your mobile device is connected to SYNC using the table below, based on whether you are connected to a USB or wirelessly.

Connection Type

 Requirements

Instructions

USB Cable

A USB connection requires: 

Complete the following:

  1. Plug a USB cable into your vehicle’s USB port, and then plug the other end of the cable into your phone.  

  2. Follow the on-screen instructions to set up Android Auto. 

    Note: Your phone may ask you to update Android Auto before you continue.

If there is still an issue with Android Auto, proceed to Step 2 - Remedy Your Android Auto Connection below.

Wireless

Wireless connection requires: 

  • A Google or Samsung phone with Android 10.0.
  • A Samsung™ Galaxy S8, Galaxy S8+, or Note 8 with Android 9.0.
  • Android 11.0 or newer for all other Google†† or Android phones.
  • Location enabled in Google Maps††. The device will prompt you to select "always" or "while using."
  • An active data plan.

Important: 

  • Wireless connection capability can vary by model. 
  • For the first time using a wireless connection, you must pair your phone and vehicle via Bluetooth®‡.
  • For best results, keep Bluetooth, Wi-Fi, and Location Services enabled on your mobile device while you complete the setup.

Complete the following:

  1. Confirm your vehicle's Wireless App Projection is on.
    1. Go to Settings on your vehicle's SYNC screen. 
    2. Tap Connectivity. 
    3. Turn Wireless App Projection on. 
  2. Pair your phone to your vehicle using Bluetooth. 

Once your phone is paired with your vehicle via Bluetooth, Android Auto should start within a few seconds. If not, follow the on-screen prompts to start Android Auto. You may need to tap Android Auto on your vehicle's display.

If Android Auto does not launch, try connecting with a USB cable. 

If you are still experiencing issues, proceed to Step 2 - Remedy Your Android Auto Connection.

Step 2 - Remedy Your Android Auto Connection

If you are still experiencing issues with Android Auto, complete the steps below in order and test after each one to see if the issue is resolved.

  1. Use another manufacturer-approved cable.  
  2. Use the SYNC USB port closest to the SYNC screen.  

  3. Set the audio source to USB and try playing music from any available source (Google Play††, Spotify, etc.).  

    Note: If there is no sound, the USB hardware may have failed. Schedule an appointment with your preferred Ford Dealer for a diagnosis. 

  4. Perform a key cycle. 
  5. Perform a SYNC module reset.
  6. Perform a soft reset on your device. After performing a soft reset, you will be redirected to the Home screen. 
    • Removable Battery: Remove the battery for 20 seconds, then replace it and start the phone.

    • Non-Removable Battery: Refer to the manufacturer's website as instructions vary by phone model.

      Note: On most Android devices, press and hold the Power and Volume Down buttons at the same time for a soft reset.

  7. Delete your device from the vehicle's SYNC menu.
Voice Commands Manually
  1. Press the Voice button on your steering wheel. SYNC will ask for a command.
  2. Say: "Delete <Name of Phone>. "
  3. Press Delete.
  1. Tap Settings on your vehicle's SYNC screen. If you see a Home icon instead of Settings, select the Home icon.
  2. Choose Phone List. 
  3. Select Phone. 
  4. Press the Delete symbol (trash can). 
  5. Tap Yes.

  1. Delete SYNC from the device's Bluetooth‡ menu.

    Note: If you do not know how to disconnect SYNC from your phone's Bluetooth menu, refer to the manufacturer's website as instructions vary by phone model.

  2. Pair your phone to your vehicle using Bluetooth.

Once pairing is complete, you should be able to use Android Auto.

If your issue is not resolved, contact the Ford Customer Relationship Centre using our Live Chat option or by calling 1-800-565-3673.

Troubleshooting Android Auto for SYNC 3

If your vehicle is equipped with SYNC 3, follow the instructions below to improve your Android Auto connection. If the connection steps do not resolve your concern, follow the steps offered in "Step 2 - Troubleshoot for Different Scenarios."

Step 1 - Remedy Your Android Auto Connection

If you have experienced a concern with Android Auto and your vehicle is equipped with SYNC 3, complete the steps below in order and test after each one to see if the issue is resolved.

  1. Confirm you have:
    • Connected the Android* device to SYNC via a manufacturer's approved USB cable. 
    • Android Auto installed on your smart device.
  2. Ensure your phone settings are correct using Google's†† Set Up Android Auto instructions.
  3. Attempt to use another manufacturer's approved cable if one is available.

  4. Set the audio source to USB and try playing music from any available source (Google Play††, Spotify, etc.).

    Note: If there is no sound, the USB hardware may have failed. Schedule an appointment with your preferred Ford Dealer for a diagnosis. 

  5. Perform a soft reset on the device.
    • Removable Battery: Remove the battery for 20 seconds, then replace it and start the phone.

    • Non-Removable Battery: Refer to the manufacturer's website as instructions vary by phone model.

      Note: On most Android devices, press and hold the Power and Volume Down buttons at the same time for a soft reset.

  6. Perform a key cycle. 
  7. Perform a SYNC Module Reset.
  8. Delete your device from the vehicle's SYNC menu.
Voice Commands Manually
  1. Press the Voice button on your steering wheel. SYNC will ask for a command.
  2. Say: "Delete <Name of Phone>. "
  3. Press Delete.
  1. Tap Settings on your vehicle's SYNC screen. If you see a Home icon instead of Settings, select the Home icon.
  2. Choose Phone List. 
  3. Select Phone. 
  4. Press the Delete symbol (trash can). 
  5. Tap Yes.

  1. Delete SYNC from the device's Bluetooth‡ menu.

    Note: If you do not know how to disconnect SYNC from your phone's Bluetooth menu, refer to the manufacturer's website as instructions will vary by phone model.

  2. Pair your phone to your vehicle using Bluetooth.

Once pairing is complete, you should be able to use Android Auto.

If Android Auto has disappeared from your SYNC screen, or you cannot hear incoming calls while connected to Android Auto, proceed to "Step 2 - Troubleshoot Different Scenarios."

If you are not experiencing one of the above symptoms and Android Auto is still not working properly, contact the Ford Customer Relationship Centre using our Live Chat option or by calling 1-800-565-3673.

Step 2 - Troubleshoot Android Auto Not Showing or Unable to Hear Incoming Calls

Refer to the table below for the different scenarios and their troubleshooting instructions.

Symptom

Instructions
Android Auto is not showing or has disappeared from the SYNC screen.

Complete the following:

  1. Unplug your phone cable from the USB port.
  2. Perform a master/factory reset, and allow the master reset to finish completely.
  3. Plug the manufacturer's approved cable into the USB port.

  4. Confirm the "Welcome" animation appears.

    Note: Once you have completed the previous steps, test to see if the issue is resolved. If SYNC is displaying Android Auto, no further action is required. If not, proceed to step 5. 

  5. Perform a key cycle.
  6. Re-enter your vehicle and turn it on.
  7. Confirm the "Welcome" animation appears.
  8. Wait for the Home screen to show.
  9. Insert the USB cable, plug your phone in, and wait for Android Auto to launch.

If the issue remains, contact your preferred Ford Dealer for further assistance.
You are unable to hear incoming call audio while connected to Android Auto.

Complete all the following steps and then test:

  1. Connect your phone to Bluetooth‡.
  2. Tap Settings on your vehicle's SYNC screen. 
  3. Select Phone. 
  4. Choose Set Phone Ringtone. 
  5. Press Use Phone Ringtone. 
  6. Connect to Android Auto. 

If the issue persists, contact your preferred Ford Dealer for further assistance.

If your issue is not resolved, or you are experiencing a different issue, contact the Ford Customer Relationship Centre using our Live Chat option or by calling 1-800-565-3673.

Additional Information

How do I disable or enable Android Auto with SYNC?

*Android Auto and Android are a trademark of Google LLC.

**Wi-Fi hotspot includes wireless data trial that begins upon Bell activation and expires at the end of 3 months or when 3GB of data is used, whichever comes first, but cannot extend beyond the trial subscription period for remote features. To activate, go to www.bell.ca/connectedcar.

†Do not drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear.  Not all features are compatible with all phones.

††Google, Google Maps and Google Play are trademarks of Google LLC.

‡The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc.