Support>SYNC>Troubleshooting>What do I do if text messaging isn't working with SYNC?

What do I do if I cannot send text messages using SYNC?

If you are unable to send text messages using SYNC®*, try restarting and pairing your phone using the instructions below.

  1. Restart your phone.
    1. Turn off the device.
    2. Remove the device's battery (if applicable).
    3. Reinstall the battery and turn on the device.

    4. Allow the phone to re-pair with your vehicle.

      Note: If the phone does not pair with your vehicle, continue to Step 2.

  2. Try sending a text message. 
    • If it goes through, your issue is resolved.
    • If it does not go through, proceed to step 3.
  3. Pair the phone.
    1. Remove the paired device from SYNC.
    2. Pair your device again.

If you need additional assistance, contact the Ford Customer Relationship Centre using our Live Chat option or by calling 1-800-565-3673.

*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.