Support>SYNC>Troubleshooting>Perform a Key Cycle

How do I perform a key cycle on my Ford?

A key cycle is an easy way to refresh the vehicle's SYNC®* system by turning the vehicle off and back on. A key cycle can be useful when the screen is frozen.

  1. Turn the vehicle completely off. The vehicle engine should not be running, and the vehicle should not be in accessory mode. 

    Note: Many newer vehicles will keep the radio on, even when the car is turned off, until a door is opened.

  2. Open the driver’s door and lock the door. 

    Note: If your vehicle is equipped with an Intelligent Access System with push-button start, you must exit the vehicle with your keys before locking the door.

  3. Close the driver’s door.  
  4. Wait two minutes and ensure the radio display turns off completely.
  5. Restart the vehicle. 

Additional Information

What is SYNC?
How do I check for SYNC updates?
How do I perform a master reset?
How do I use an Intelligent Access Key?

*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.