Support>SYNC>Troubleshooting>How do I reset the SYNC system?

How do I reset the SYNC system?

A system reset, also known as a module reset, is designed to restore SYNC®* functionality without deleting any data that you have stored. 

Performing a System Reset with a Power Button

If your vehicle is equipped with a Power button on the entertainment center, press and hold both the Power button (center of the Volume knob) and the Seek Right button** for 10 seconds.

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Performing a System Reset without a Power Button

If your vehicle is not equipped with a Power button on the entertainment center, Volume Down and Seek Right buttons** on the steering wheel column for 10 seconds.

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Additional Information

How do I perform a SYNC Master/Factory Reset?

*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.

**The actual location and appearance of the buttons can vary by vehicle year and model. Refer to the Owner's Manual for information specific to your vehicle.