Why am I seeing a "Performing Scheduled Maintenance” message on my vehicle's display?

In order to ensure proper performance, your SYNC system may occasionally reset itself. When this happens, you will see a “Performing Scheduled Maintenance” message on your vehicle's touchscreen display.  This message will also show if you perform a Master Reset on your system. 

If you find that your system is resetting itself multiple times a day, please go through the following steps:

1. Ensure you have the latest SYNC Updates on your system. If you install any updates, please allow time after making the updates to determine if the concern has been resolved. 
2. Determine if the numerous restarts occur when a specific USB or Bluetooth device is connected. This may indicate that there is a communication issue between the device and SYNC.  
3. If your SYNC system is up to date and the restarts do not appear to be related to a specific device, please contact our Customer Relationship Centre at 1-800-565-3673.

For specific information on your vehicle, refer to your Owner's Manual.