Support>SYNC>SYNC Updates>How do I format my flash drive to exFAT or FAT32 for SYNC updates?

How do I format my USB drive to exFAT or FAT32 for SYNC updates?

To perform a SYNC®* software update, the USB drive (also known as a flash or thumb drive) must be formatted to exFAT for SYNC 3 or FAT32 for previous versions of SYNC.

Note: SYNC 4 and SYNC 4A do not use a USB drive for updates. 

Formatting a USB Drive for a SYNC Update

Select your operating system from the drop-down options below:

PC Users With Windows 10

  1. Insert the USB drive into your computer's USB port.
  2. Select Start (Windows Icon).
  3. Open File Explorer.
  4. Click on This PC.
  5. Right-click on your USB drive and select Format.
  6. Under File System, select FAT32 or exFAT.

PC Users Without Windows 10

  1. Insert the USB drive into your computer's USB port.
  2. Open My Computer.
  3. Right-click on your USB drive and select Properties.
  4. Under File System, select FAT32 or exFAT.

Mac Users

  1. Insert the USB drive into your computer's USB port.
  2. Open Finder.
  3. Navigate to Applications and Utilities and click Disk Utility.

    Note: You can also select the Mac Launchpad in the Dock, and search for and select Disk Utility.  
     
  4. Select your flash drive.
  5. Click the Erase button on the top right of the screen.

    Note: This will permanently erase all current data stored on your flash drive. 
     
  6. Name your flash drive.
  7. Select FAT32 or exFAT under Format.
  8. Select Master Boot Record as the formatting scheme. 

If you need further assistance, contact the Customer Relationship Centre using our by using our Live Chat option or by calling 1-800-565-3673.

Additional Information

How do I check for SYNC updates?

*Don't drive while distracted. Use voice-operated systems when possible; don't use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.