Support>SYNC>SYNC 4>How do I renew my Connected Navigation services plan?

How do I renew my Connected Navigation services plan?

Before the end of your Connected Navigation (90-day trial)* or Connected Built-In Navigation** (3 years of service) trial, you will receive alerts reminding you that your service trial will end. You will need to manually renew the service within 30 days of the expiration date.

To renew:

  1. Log in to your Ford Account.
  2. Select Manage Your Account.
  3. Select the Connected Services link associated with your vehicle. If the Connected Services icon is ON, you know that action is required.
  4. Select Renew.
  5. Click on Next to review your order and payment information.
  6. Review and accept the Terms & Conditions.
  7. Click Complete Purchase.

A receipt will be sent to you via your preferred communication method.

Notes: 

  • Once purchased, Connected Navigation services are non-refundable.
  • Credit card information is not stored.

Additional Information

What are the SYNC 4 Connected Navigation options?

*Connected Navigation services require SYNC 4 and FordPass® Connect (optional on select vehicles), complimentary connected service, and the FordPass® App (see FordPass terms for details). Eligible vehicles receive a complimentary 90-day trial of navigation services that begins on the new vehicle warranty start date. Customers must unlock the navigation service trial by activating the eligible vehicle with a FordPass member account. If not subscribed by the end of the complimentary period, the navigation service will terminate. Connected service and features depend on compatible network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. FordPass App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.

**Connected Built-In Navigation services require SYNC 4 and FordPass Connect (optional on select vehicles), complimentary connected service, and the FordPass App (see FordPass terms for details). Eligible vehicles receive a complimentary 3-year trial of navigation services that begins on the new vehicle warranty start date. Customers must unlock the navigation service trial by activating the eligible vehicle with a FordPass member account. If not subscribed by the end of the complimentary period, the connected navigation service will terminate, and the system will revert to embedded offline navigation. Connected service and features depend on compatible network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. FordPass App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.