Support>SYNC>Getting Started with SYNC>How do I use 911 Assist with SYNC?

How do I enable 911 Assist* with SYNC®**?

With 911 Assist, your vehicle's SYNC system can call for help if you are involved in an accident. To learn how to enable the 911 Assist feature, select the appropriate drop-down option from the menu below.  

Important: 911 Assist is turned off by default, so before SYNC can make a 911 call:

  • You must pair and connect a Bluetooth®†-enabled and compatible phone to SYNC.
  • You must initially enable the 911 Assist feature.
  • Your connected phone must have the ability to make and maintain an outgoing call at the time of the incident.
  • Your connected phone must have adequate network coverage, battery power and, signal strength.
  • The vehicle must have battery power and be located in the United States, Canada, or in a territory in which 911 is the emergency number.

Enabling 911 Assist with SYNC

Important: Ensure your vehicle is on and running in a well-ventilated area, and is in Park (P).

Select your SYNC generation from the drop-down options below to learn how to adjust your 911 Assist settings.

Notes: 

  • If you need assistance determining the generation of your SYNC system, select the first drop-down option.
  • Actual screens may vary. See your Owner’s Manual for information specific to your vehicle.

Identifying Your SYNC Generation

Two resources to help you identify your vehicle's SYNC generation are the:

SYNC 4A and SYNC 4

SYNC 4A and SYNC 4 only ask to toggle 911 Assist on or off while you are pairing your phone.
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Note: SYNC 4A and SYNC 4 will not call an assigned emergency contact. They only dial 911.  

SYNC 3

To enable 911 Assist with SYNC 3: 

  1. Press Settings on your vehicle's SYNC screen.
  2. Select 911 Assist. 
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  3. Toggle 911 Assist to On.
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SYNC with MyFord Touch®

To enable 911 Assist using SYNC with MyFord Touch:

  1. Tap the Gear icon on your vehicle's on your SYNC screen.
  2. Press Phone.
  3. Select 911 Assist.
  4. Tap 911 Assist On.
  5. Choose your contacts.

To set Emergency Contacts using SYNC with MyFord Touch:

  1. Tap Menu.
  2. Press Help.
  3. Select 911 Assist.
  4. Tap Edit under "In Case of Emergency (ICE) Speed Dial".

SYNC with MyFord

To enable or disable 911 Assist using SYNC with MyFord:

 Option 1Option 2
Enabling
  1. Press the Menu button. 
  2. Use the Arrows to move through the menu to "SYNC Apps". 
  3. Press Ok. 
  4. Use the Arrows until "911 Assist" appears on the screen. 
  5. Press Ok.
  6. Use the arrows until you see "Set On?". 
  7. Press Ok to enable 911 Assist. 

You will see the confirmation message "911 Assist On" appear on your SYNC screen.

  1. Access the 911 Assist menu again. 
  2. Use the Arrows until you see "Set Off".
  3. Press OK. You will be prompted with “Set Voice Reminder On?”
  4. Press the buttons below the screen that correspond to your choice: Yes or No. 

Depending on your choice, either “911 Assist, Feature Off, Voice Reminder On” or “911 Assist, Feature Off, Voice Reminder Off” will appear on your SYNC screen.

Disabling
  1. Press the Phone button.
  2. Use the Arrows to scroll through the Phone menu until you see "911 Assist".
  3. Press the OK button to select it.
  4. Use the Arrows until you see "Set On?". 
  5. Press OK. 

You will see the confirmation message, "911 Assist On" appear on your SYNC screen.

  1. Access the 911 Assist menu again. 
  2. Use the Arrows until you see "Set Off?".
  3. Press OK. 

You will see the confirmation message, "911 Assist Off"  appear on your SYNC screen.

SYNC with Voice Activated Navigation

To enable 911 Assist using SYNC with Voice-Activated Navigation:

  1. Press the Phone button.
  2. Select Settings on your vehicle's SYNC screen.
  3. Press Advanced.
  4. Tap 911 Assist On/Off.
  5. Tap Set 911 Assist On.

*The vehicle's electrical system (including the battery), the wireless service provider's signal, and a connected mobile phone must all be available and operating for 911 Assist to function properly. These systems may become damaged in a crash. The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed. When the feature is ON, 911 Assist uses your paired and connected mobile phone to assist occupants to contact emergency services by dialing 911 if your airbag deploys or, on certain vehicles, if the emergency fuel pump shut-off is activated. Aftermarket on-board diagnostic devices may interfere with various vehicle systems including Vehicle Health Report and 911 Assist. To avoid interference, remove the device or contact the device maker for more information on compatibility.

**Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones. 

†The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc.