Support>Recall>Recalls and FAQs>Is my vehicle included in a Customer Satisfaction Program?

Is my Ford vehicle included in a Customer Satisfaction Program?

To check if your vehicle is included in a Customer Satisfaction Program, visit the Ford Customer Satisfaction Program & Recall page and enter your Vehicle Identification Number (VIN). 

What is a Customer Satisfaction Program?

A Customer Satisfaction Program provides an upgrade to a specific component or extension of an existing warranty. These programs are VIN-specific, have time and mileage limitations, and they do expire. Ford Motor Company of Canada will conduct repairs specifically designated in a Customer Satisfaction Program at no cost to the owner.

A Customer Satisfaction Program is different from a recall, which is conducted to remedy a Safety, Compliance, or Emissions concern. Recalls generally have no expiration date.

Am I eligible for a refund?

You may be eligible for a refund if you paid to correct the concern addressed by a Customer Satisfaction Program before the Owner Letter was mailed. 

To verify eligibility and process the reimbursement:

  • Confirm that your vehicle is involved in a Customer Satisfaction Program using the Ford Customer Satisfaction Program & Recall page.
  • Provide your paid original receipts to the Service Manager at your Ford Dealer. All refund requests for Customer Satisfaction Programs must be processed through a dealer.

For additional information, contact our Customer Relationship Centre at 1-800-565-3673.

Additional Information

Is there a recall on my vehicle?
Where can I find my VIN?
What is covered by warranty?