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What should I do if my Ford is not playing channels on SiriusXM 360L?

If SiriusXM®* 360L channels are not working in your vehicle, you should ensure your SiriusXM subscription is active and follow the troubleshooting steps below. 

Checking Your SiriusXM Subscription Status

Before going to the SiriusXM troubleshooting steps below, confirm your subscription is active.

To verify your subscription status: 

  1. Turn your radio on.
  2. Select the Radio Source tab on your vehicle's SYNC®** screen and choose SiriusXM.
  3. Tap Settings.
  4. Choose SiriusXM from the Settings menu. 
    • If your vehicle's SYNC screen displays "No Subscription" or "Inactive," contact SiriusXM for assistance with your subscription at 1-888-539-7474. 
    • If the SYNC screen displays "Subscribed," your plan is active.

If you have an active subscription and are missing SiriusXM channel(s), select the drop-down option below that most accurately describes your concern. 

Multiple Channels Are Not Playing From 1 to 699

Important: Make sure your vehicle is parked and running, in a safe and open (no overhead foliage, ceilings, etc.) location and nothing is on the antenna.

If you are missing a wide range of channels from 1 to 699, tune to channel 1. If channel 1 does not work, move your vehicle to another location and try again.

If your issue is still not resolved, contact the Customer Relationship Center using our Live Chat option or by calling 1-800-565-3673. 

Multiple Channels Are Not Playing From 700 and Above

Important: Make sure your vehicle is parked and running, in a safe and open (no overhead foliage, ceilings, etc.) location and nothing is on the antenna.

If you are missing multiple channels from 700 and above, make sure both Vehicle Connectivity and SiriusXM 360L are switched on.

If Vehicle Connectivity is turned on, and you are still experiencing an issue, contact the Customer Relationship Center using our Live Chat option or by calling 1-800-565-3673. 

One Specific Channel Is Not Playing

If you are missing one specific channel from SiriusXM, contact the Customer Relationship Center at 1-800-565-3673 with your Sirius XM Electronic Serial Number (ESN).

Additional Information

What is SiriusXM 360L?
How do I find the Electronic Serial Number (ESN) for my radio?

*All SiriusXM services require a subscription, sold separately by SiriusXM after the trial period. Your SiriusXM service will automatically stop at the end of your trial unless you decide to subscribe. If you decide to continue service after the trial, the subscription plan chosen will automatically renew and be charged according to your chosen payment method at the then-current rates. Fees and taxes apply. See the SiriusXM Customer Agreement & Privacy Policy at www.siriusxm.com for full terms and how to cancel, which includes online methods or calling 1-866-635-2349. Available in the 48 contiguous United States, D.C., and Puerto Rico (with coverage limits and capable receiver). Visit www.siriusxm.com/FAQS for most current service area information. Availability of some services and features is subject to device capabilities and location restrictions. All fees, content and features are subject to change. SiriusXM, Pandora and all related logos are trademarks of Sirius XM Radio Inc. and its respective subsidiaries. 
Radio features, content, and display may vary by vehicle. Some features may not be available while driving. 

**Don’t drive while distracted or while using handheld devices. Use voice-operated systems when possible.  Some features may be locked out while the vehicle is in gear.  Not all features are compatible with all phones.