What are Vehicle Health Alerts?
Vehicle Health Alerts use data from your vehicle to provide you with updates on your vehicle's health. You can view Vehicle Health Alerts in the FordPass®* App.
Important: Your vehicle must have FordPass® Connect** and your modem must be activated.
They will provide information about your:
- Powertrain
- Brakes and suspensions
- Restraints and driver assistance
- Checks, fluids, and filters
Each Vehicle Health Alert will tell you:
- What the alert means.
- The level of severity.
Actions or next steps required.
Note: Recalls and Customer Satisfaction Programs will also appear on FordPass for non-connected vehicles as well as in your Vehicle Dashboard on Ford.ca/support.
You can view a detailed list of the alerts and their meanings on the Vehicle Health Alert Visual Reference Guide.
Vehicle Health Alerts in FordPass
Important: You can view Vehicle Health Alerts in the FordPass App if your vehicle has the FordPass Connect modem and is in an activated status.
Select the dropdown below that has your FordPass App experience listed for more details on how to view Vehicle Health Alerts in FordPass.
Set Up Vehicle Health Alerts
There is no setup required for Vehicle Health Alerts if you meet all the requirements below, as they should run automatically.
View Vehicle Health Alerts in FordPass - FordPass App 4.X Experience
To check for Vehicle Health Alerts in FordPass:
- Open the FordPass App.
- Go to the Vehicle screen.
- Select Vehicle Status.
Any active and available alerts will appear on the next screen.
Important: You must be an authorized modem user to access this feature. If you do not have access, visit our Request Vehicle Authorization topic for steps.
Notes:
- If you experience any issues, contact a Guide using the Account > Help options in FordPass.
- If you need additional help understanding your alert, you can contact your Ford Dealer.
View Vehicle Health Alerts in FordPass - FordPass App 5.X Experience
To check for Vehicle Health Alerts in FordPass:
- Open the FordPass App.
- Go to the Service screen.
- Tap the Vehicle Health box.
Any active and available alerts will appear on the next screen.
Important: You must be a connected modem user to access this feature. If you do not have access, visit our Request Vehicle Acess topic for steps.
Notes:
- If you experience any issues, contact a Guide using the Account > Contact Help options in FordPass.
- If you need additional help understanding your alert, you can contact your Ford Dealer.
*The FordPass App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.
**FordPass Connect (optional on select vehicles), the Ford Pass App, and Complimentary Connected Service are required for remote features (see FordPass Terms and Conditions for details). Connected Service and features depend on compatible cellular network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent the operation of connected features. Connected Service excludes Bell Wi-Fi hotspot.
†Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.