Support>FordPass>Phone As A Key>What to do if I cannot unlock my vehicle with Phone As A Key?

What do I do if I cannot unlock my Ford with Phone As A Key?

If you are unable to unlock your vehicle with your phone, make sure it meets Phone As A Key* requirements and follow the troubleshooting steps below.

  1. Move your phone closer to your vehicle.
  2. Ensure that the FordPass®** App is running on your phone.
  3. Check your device's Bluetooth® settings for any pairing to the vehicle's Phone As A Key system. If your smartphone is paired, it will display the last 5 digits of the VIN and the vehicle's model name.
    • If the phone is connected, press the Remote Unlock button in the FordPass App.
    • If the phone is not connected or the Remote Unlock button does not work in the FordPass App, force close and restart the Ford Pass App.

Note: For specific information on how to check Bluetooth settings, refer to your phone's user manual or contact your phone provider. 

If you are still unable to unlock your vehicle using Phone As A Key, use the keyless entry keypad. Once inside, you can use the backup start passcode to start your vehicle.

*Available on select vehicles. Requires feature activation. Not compatible with all smartphones.

**The FordPass App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.

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