What are some basic tips for using Phone As A Key™* with my Ford?

For the best experience when using Phone As A Key, we have created a helpful tip sheet to optimize your performance. See the details below for more information.

Note: Limitations can vary based on the make and model of your phone, your phone's location at the time of use, and physical barriers. 

Tips for Using Phone As A Key

• To get the fastest response with Phone As A Key, it is recommended that you leave your FordPass^®** App open. If closed, FordPass will relaunch when it detects your vehicle, which takes a moment to re-establish a connection, therefore, delaying response time.

• Your vehicle needs to be able to detect your Phone As A Key to unlock the doors and must be able to find your phone clearly within the interior of the vehicle to drive.

  Note: When in your vehicle, it is recommended that you move your phone toward the center of the interior (e.g. armrest area). 

• Thick or bulky smartphone cases can interfere with the Bluetooth connection. Your signal can be delayed or may not be available at all if there are bulky items between your phone and the vehicle (e.g., the phone is in a briefcase between folders, in a bag sandwiched between a laptop and a legal pad, or in a back pants pocket close to the seatback).

Factors That Can Affect Phone As A Key Performance

The following actions can cause a lack of communication with your device and vehicle:

• Your FordPass App is closed.
• Your Phone As A Key is not active or enabled on at least one phone.
• Your device is not using the latest operating system and Bluetooth^® software.
• Your device and or vehicle is out of range. The typical operating range for Phone As A Key is 131 feet (40 meters).
• Your Bluetooth connection is not enabled, disrupted, or out of range.
• Your vehicle battery has depleted.
• Your phone is too close to metal objects or other electronic devices.
• There is interference from other devices using radio frequencies or physical barriers. 
• You carry your phone in a purse or back pocket where the Bluetooth signal is blocked.

Important: Your key fob should not be left inside your vehicle. We highly recommend always taking your keys and Phone As A Key device when exiting your vehicle and locking all doors. 

If you still have issues related to your Phone As A Key performance, contact a Guide using the Account > Help options in FordPass.

Further Troubleshooting Options

If you are experiencing other issues, visit the FordPass Troubleshooting topic folder for additional support. 

*Available on select vehicles. Requires feature activation. Not compatible with all mobile phones.

**The FordPass App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.