Support>FordPass>Manage my FordPass Account>How do I delete my FordPass account?

How do I delete my Ford or FordPass®* account?

You can delete your Ford account through the Ford website or the FordPass App.

Important: Deleting your account through either of these applications will:

  • Delete both your Ford, FordPass account.
  • Remove access to Ford Credit Account Manager.
  • Result in a forfeit of FordPass Rewards points you have earned. 
  • Erase personal data and all customized services and remote features you have set up, including:
    • Remote lock and unlock
    • Past and upcoming trip data on select vehicles
    • Subscriptions and Connected Service plans

Deleting your Ford Account

Choose a dropdown below based on your preferred method:

Using a Mobile Device

To delete your Ford account on the Ford website using a mobile device:

  1. Go to ford.ca.
  2. Log in to your Ford account.
  3. Tap the Menu dropdown.
  4. Select My Account​​​​​.
  5. Tap <Your Name's> Account.
    8bbc6674-90fb-451c-bb93-3df9eda12fa0.png
     
  6. Choose Account Settings.
  7. Scroll down and select Delete My Account.
  8. Tap Delete Account.
    114be0ef-db65-4c80-b576-24a7af1f9b79.png

If you experience any issues while trying to delete your account, contact the Customer Relationship Centre at 1-800-565-3673 or through our Live Chat option.

Using a Computer

To delete your Ford account on the Ford website using a computer:

  1. Go to ford.ca.
  2. Log in to your Ford account.
  3. Select My Account.
  4. Choose <Your Name's> Account.
  5. Select Account Settings.
  6. Choose Delete My Account.
  7. Click Delete Account.
    85ede86a-4437-42f2-941f-dedd05f3d51d.png

If you experience any issues while trying to delete your account, contact the Customer Relationship Centre at 1-800-565-3673 or through our Live Chat option.

Using the FordPass App

To delete your account using FordPass:

FordPass App 4.X Experience

  1. Log in to the FordPass App.                                                                    
  2. Go to the Account screen. 
  3. Tap Settings.
  4. Select Delete Account at the bottom.
  5. Review the details on the next screen.
  6. Tap Delete Account to confirm your request.

  7. Complete the security prompt based on your phone's settings. 

    Note: If you do not have security features enabled on your device, follow the prompts. 

FordPass App 5.X Experience

  1. Log in to the FordPass App.                                                                    
  2. Go to the Account screen.
  3. Tap Account Information under the "Settings" section. 
  4. Scroll down and select Delete Your Account at the bottom.
  5. Tap Delete Account. 

  6. Complete the security prompt based on your phone's settings. 

    Note: If you do not have security features enabled on your device, follow the prompts. 

  7. Read the pop-up message.
  8. Select Delete to complete your request.

*The FordPass App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.