What should I do if I get an "LST_ERR05" message when updating my SYNC®* 3 Navigation map?
An "LST_ERR05" error occurs when the navigation maps update license file is not detected within the "SyncMyRide" folder on your USB. Use the following steps if you receive an LST_005 error message while attempting to install your SYNC 3 Navigation map update.
Refer to the table below for the files' requirements on your USB when downloading the Navigation map update:
| SYNC 3 v3.0 | SYNC 3 v3.3 or v3.4 |
8 files should be in the "SyncMyRide" folder on your USB. If the map license key file "JR3T-14G424-CH.TAR.GZ" is missing, you will see the "LST_ERR05" message when installing the map update. | 15 files should be in the "SyncMyRide" folder on your USB. If the map license key file "4U5T-14G424-CF.TAR.GZ" is missing, you will see the "LST_ERR05" message when installing the map update. |
Notes:
- If you need assistance finding your SYNC 3 software version, refer to the article What SYNC version do I have in my Ford vehicle?
- To verify your USB meets the requirements, refer to the article What are the flash drive requirements when performing a SYNC update?
Adding a Missing Map License Key File
If you find your "SyncMyRide" folder is missing the license file:
- Find the map license key zip file, which is Download #3 in the download instructions you received after purchasing the SYNC map update.
Drag and drop the map license key file into the "SyncMyRide" folder on your USB.
Note: The file must remain zipped.
- Install the update again.
Refer to the section "Confirming the Completed Update" in the article How do I install SYNC updates over Wi-Fi or with a USB? to find the steps allowing you to see if your update was successful.
If the above steps do not resolve the issue, contact the Customer Relationship Centre at 1-800-565-3673 or select Start Chatting on the Contact Us page of ford.ca.
Additional Information
How do I get the latest Navigation map updates for my SYNC system?
What are the USB requirements for a SYNC update?
What SYNC version do I have in my Ford vehicle?
How do I install SYNC updates over Wi-Fi or with a USB?
How do I check for SYNC updates?
How do I contact a FordPass Guide?
*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.