Who do I contact for help with my Ford Connected Services?

You can contact our support teams to assist with your Ford Connected Services.

Based on the Connected Service you need support with, use the table below to find the team's contact information:

Additional Information

How do I contact support for the FordPass^®‡ App?
How do I contact the Ford Customer Relationship Centre?

^*Amazon, Alexa, Fire, and all related marks are trademarks of Amazon.com, Inc. or its affiliates.

^**Feature is available on select vehicles. Features may vary based on model year, trim, options, packages, and supply availability. Use the Build and Price tool to view feature availability on current models. If you have questions or need more information, reference your Owner’s Manual or contact your Ford Dealer. Driver-assist features are supplemental and do not replace the driver’s attention, judgment, and need to control the vehicle. Refer to your Owner’s Manual for details and limitations.

^†SiriusXM and all related marks and logos are trademarks of SiriusXM Radio Inc.

^††Available Feature. Equipped Ford vehicles come with either a complimentary BlueCruise trial period or an included BlueCruise connected service plan duration, after which purchase is required. Modem activation through the FordPass® App is required for subscription purchase and for initial activation of BlueCruise (for pre-2024 model year vehicles). See ford.ca/technology/connected-services/bluecruise/ for details. BlueCruise is a driver-assist feature and does not replace safe driving or driver’s attention, judgment or need to control the vehicle. Only remove hands in a Hands-Free Blue Zone. Always watch the road and be prepared to resume control. See Owner’s Manual for details and limitations.

^‡ The FordPass App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.