What are the Stolen Vehicle Services available on the 2024 F-150 (excluding Lightning)?
The Stolen Vehicle Services* feature is a Connected Service that offers peace of mind by keeping an eye on your 2024 model year (MY) Ford F-150, notifying you of suspicious activity, and helping with recovery if your vehicle is stolen.
Activate and manage Stolen Vehicle Services through your Ford Account via the Ford website or the FordPass App®**.
Contents
Overview
Activation
How It Works
Frequently Added Questions (FAQs)
Overview
The Stolen Vehicle Services uses various sensors and systems on your vehicle to monitor and report activity around your vehicle. The service will notify you of unusual or unexpected activity through the FordPass App.
In the event of theft, you can also use FordPass to report the theft and alert the police. This service then uses your vehicle’s cellular data connection and the ability to receive Global Positioning Satellite (GPS) data to track your vehicle.
Note: Tracking can be affected by the loss of these signals, the coverage in your area, or the vehicle's surroundings.
Once the customer assistance team confirms a vehicle is stolen, features in your vehicle (e.g., the Factory Reset function) and FordPass will be disabled. The Stolen Vehicle Services team will work directly with law enforcement to support the recovery of the vehicle.
For more information on Stolen Vehicle Services, please see the table below:
Feature | Benefit |
Theft Protection Alerts | We provide Theft Protection Alerts through FordPass should someone unexpectedly tamper with, impact, enter, or move your vehicle. This includes attempts to perform a Factory Reset of your vehicle from the in-vehicle screen. Notes:
|
24/7 Assistance | Our agents are always available to help. If your equipped vehicle is stolen, we can provide the vehicle's location to the police and monitor your vehicle for updates. We can also answer any questions you may have regarding the process. Contact us at 1-866-861-0419 or through FordPass by selecting Account > Stolen Vehicle Services > Call Us. For general questions, you can reach us at 1-866-861-0420. |
Vehicle Systems Protection | We keep your vehicle connected in the event of theft. This ensures that only authorized users can override the vehicle's Connectivity Settings, and we can continue to track its location. |
Activation
Your 2024 F-150 (excluding Lightning) includes a 1-year plan of Stolen Vehicle Services. You can activate the feature through the Connected Services area of your Ford account, no credit card required. If you have not already, you will first need to activate your modem in your vehicle through the FordPass App.
Activate and manage Stolen Vehicle Services through your Ford Account via the Ford website or the FordPass App now.
How It Works
Once you confirm your vehicle is stolen:
Important: For your safety, always use caution and good judgment when investigating any alerts from your vehicle to prevent confrontations and/or endangering yourself.
- Call the police, so your local law enforcement can help you file a report. Make sure to have a copy of the police report number and contact information.
- Contact us by phone at 1-866-861-0419 or through FordPass by selecting account > Stolen Vehicle Services > call us.
- We will verify your police report with law enforcement so we can begin:
- Tracking your vehicle's location.
- Disabling factory reset functionality.
- Sending you a confirmation email with a summary of your case details.
- Engaging police for case updates, sharing your vehicle locations with them, and requesting they keep you informed on your vehicle status.
- Your vehicle will be recovered and returned:
- The police will let you know when your vehicle is recovered.
- Once your vehicle is returned, we will deactivate tracking and initiate recovery mode. You will receive an email confirming these changes.
Frequently Asked Questions (FAQs)
Choose from the commonly asked Stolen Vehicle Services questions from the drop-down options below:
Why am I getting Early Theft Alerts when no one is near my vehicle?
Alerts can also be triggered by other sources of movement, such as large passing trucks, heavy traffic, wind, and weather.
Why are other people receiving alerts about my vehicle?
All authorized FordPass account users associated with the enrolled Vehicle Identification Number (VIN) will receive alerts.
Where does Stolen Vehicle Services work?
Stolen Vehicle Services works in the United States and Canada. The service is not currently available in U.S. territories or commonwealths.
Why do I need to close the Power Tailgate to activate Stolen Vehicle Services?
The Power Tailgate (if equipped), for activation purposes, is considered a door, and all doors must be closed before the initial activation of Stolen Vehicle Services.
How do I cancel Stolen Vehicle Services?
If you wish to cancel your service, you can do so through the Connected Services area in your Ford account via the FordPass app or ford.ca.
Additional Information
What is the Ford Security Package?
How do I activate my vehicle's modem using FordPass?
How do I contact Ford Roadside Assistance?
Can I view my vehicle's location in the FordPass App?
What services are covered under Ford Roadside Assistance?
*Available feature. Stolen Vehicle Services requires FordPass® App (subject to FordPass Terms), modem activation, and a Connected Service plan. Equipped Ford vehicles come with a one-year Stolen Vehicle Services trial from New Vehicle Warranty start date, after which purchase is required. Customer activation required. Connected service and features depend on compatible network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. Factory Reset and Customer Connectivity Settings are disabled while Stolen Vehicle Services is active. Requires mobile device push notifications.
** The FordPass App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.