Ford Video Streaming* Information
Learn more about Ford's Video Streaming service in the Frequently Asked Questions (FAQs) below.
Ford Video Streaming FAQs
Select from the drop-down questions below to view the answer:
What is Video Streaming?
Video Streaming offers you seamless access to popular news and entertainment platforms right on your in-dash screen.
When can Video Streaming be used?
Video Streaming can be used in your Mustang Mach-E or your F-150 Lightning (Lariat or Platinum) while in Park.
Where do I find Video Streaming services?
To find Video Streaming services on your vehicle's SYNC screen:
- Tap on the App Drawer icon.
- Press the Entertainment tab. Video Streaming options will appear.
What do I need to make Video Streaming work?
Ford Premium Connectivity is currently available for Mustang Mach-E and F-150 Lightning Lariat or Platinum customers with the latest software update.
Once you have the latest software version, you will need an active Ford Premium Connectivity data plan or a reliable password-protected (locked) Wi-Fi connection. Video data is included in your Ford Premium Connectivity data plan at no additional cost.
If you still need to activate your Ford Premium Connectivity plan, visit the Connected Services page to enroll.
How do I sign up for Ford Premium Connectivity?
Visit the Connected Services page to enroll.
What are the benefits of connecting with Ford Premium Connectivity?
Leverage Ford Premium Connectivity for the most seamless video streaming experience, without having to worry about finding a local connection or having your streaming experience interrupted by a weak Wi-Fi connection.
If you still need to activate your Ford Premium Connectivity plan, visit the Connected Services page to enroll.
What if I already have a Ford Premium Connectivity plan? Can I use it to stream video?
Yes, you can.
How do I connect to Wi-Fi?
When you select one of our Video Streaming partner icons, if connectivity is not established, you will see a pop-up message that can assist.
- Press Connect to Wi-Fi in the pop-up message.
- Tap Manage Wi-Fi Networks.
- Press View Available Networks.
- Select a strong, secure, password-protected Wi-Fi network to stream. You will want to choose networks that show the strongest signal available and a lock icon, indicating that it is password protected.
Why do I not see a Wi-Fi Network that is nearby?
Video Streaming requires a strong, password-protected network. In your Wi-Fi menu, you will want to choose networks that show the strongest signal available and a lock icon, indicating that it is password protected.
- Press Connect to Wi-Fi in the pop-up message.
- Tap Manage Wi-Fi Networks.
- Press View Available Networks.
- Select an available, secured network (one with a lock).
Note: If you do not see the strong, secure Wi-Fi network you are looking for, try turning Wi-Fi off and on again to refresh the list of local networks available.
What does the lock icon mean next to the Wi-Fi network I have chosen?
The lock represents a password-protected network. These are the best networks to use to support Video Streaming.
Why am I being told to connect to the internet when I am already connected to Wi-Fi and Video Streaming is not working?
Please ensure that you have chosen a network with a strong signal and a lock next to it, indicating that it is password-protected.
Signal strength is indicated by the number of dark blue bands; more bands mean a stronger signal.
If Video Streaming still does not work with a strong connection, please contact Connected Services support at 1-866-861-0420.
Can I use my personal login for any of the Ford Premium Connectivity networks?
Some of our partners allow you to log in to your personal account to access personalized content. Where the login option is available, you will see the Sign In or Log In prompt on the upper-right corner of the screen.
Why did I receive a message about Video Streaming but have not seen the software update come through?
This is because of one of the following reasons:
-
There is an update available. This icon will only appear if Automatic Updates are turned off. 
An update has been completed and is ready for your review.
Who can I call if I need additional assistance?
- For Ford Premium Connectivity questions and concerns, contact Connected Services support at 1-866-861-0420.
- For Ford software update questions, contact the Customer Relationship Centre by calling 1-800-565-3673 or by selecting LIVE CHAT, and someone will be happy to walk you through the process. You can also contact a Ford Dealer.
*Feature is available on select vehicles. Features may vary based on model year, trim, options, packages, and supply availability. Use the Build and Price tool to view feature availability on current models. If you have questions or need more information, reference your Owner’s Manual or contact your Ford Dealer. Driver-assist features are supplemental and do not replace the driver’s attention, judgment, and need to control the vehicle. Refer to your Owner’s Manual for details and limitations.