How do I claim a refund with Ford Roadside Assistance?
You can submit your Roadside Assistance* claim online at www.roadsideclaims.ca to request up to $500 reimbursement for eligible tow services or travel expenses.
To be considered, your vehicle must have become disabled due to a mechanical breakdown which caused you to have to use a service other than Roadside Assistance or while you were more than 160 kilometres from your residence.
To see examples of situations that may be covered, visit the Roadside Assistance page on ford.ca or refer to the What services are covered under Roadside Assistance? article.
Submitting Your Claim
To submit your claim be sure to:
- File your claim no later than 20 days after the occurrence.
- Include a letter detailing the sequence of events from the time the vehicle broke down to the time the vehicle was picked up.
- Include paid receipts that detail the nature of the service being claimed. This includes copies of the tow receipt, the repair/work order that pertains to the breakdown and all other receipts related to the claim.
- Retain a copy of all receipts and documentation.
Once you have compiled your documentation and receipts, submit your claim to www.roadsideclaims.ca. It typically takes about 4-6 weeks for your claim to be reviewed and processed.
For more information, contact Roadside Assistance directly at 1-800-665-2006.
Additional Information
What services are covered under Roadside Assistance?
How do I contact Roadside Assistance?
*Roadside assistance is subject to your vehicle’s coverage and may not be available for all makes and models of vehicles.