How do I use the Ford Dealer Level 2 AC Charger?
The Ford Dealer Level 2 AC Charger is designed to provide dealers with a Level 2 Charging solution for their day-to-day inventory charging needs.
Notes:
- Access to the Ford Dealer Level 2 AC Charger may be restricted to dealer personnel.
- This charger is not configured to accept payment for public charging.
- If the charger has been put in Access Control mode, contact a representative from the dealership. If they are unable to assist, try a public charging station.
Charging Assistance
How do I check the status of a Dealer's Level 2 AC Charger?
The LED status light on the charge station provides an indication of its status:
| LED Indicator | Definition |
| Not Illuminated | Power is off |
| Steady Green | Ready |
| Flashing Green (Fast) | Authorized, wait for the vehicle to connect |
| Flashing Green (Slow) | Suspended (Occupying) |
| Flashing Blue | Charging a vehicle |
| Steady Red | Unrecoverable fault |
| Flashing Red | Recoverable fault |
| Flashing Yellow | Booting / Firmware upgrading / Out of service |
What do I do if the Dealer's Level 2 AC Charger displays "SUSPENDED EVSE" on the display?
If a Dealer Level 2 AC Charger is showing "SUSPENDED EVSE" on the display, the charger has been placed in Access Control Mode by the dealer. To use a charger that has been placed in Access Control Mode, please contact a dealer staff member. If they are unable to assist, try a public charging station.
How do I get more support?
If you are in need of support while using the Ford Charge Fast Charger, contact the 24-hour Driver Support Line:
- Canada Support Line: 1-888-357-1019
- US Support Line: 1-888-357-1009