How do I charge my electric vehicle at Ford Charge DC Fast Chargers?
To use a Ford Charge DC Fast Charger, identify your connector and pay using a credit/debit card or mobile wallet.
Note: Ford Charge DC Fast Chargers are open to all compatible vehicles from all makes, not just Ford electric vehicles (EVs).
Paying for Ford Charge with a Credit/Debit Card or Mobile Wallet
To pay for your charging session:
- Locate the letter corresponding to the connector you want to use (A or B) on the front of the charger.
- Connect your vehicle to the charger.
Important: Never use a connector that appears damaged.
- Insert, tap, or swipe your credit/debit card or tap your mobile wallet on the card reader to activate your payment method.
Your charging session should begin automatically once your payment is authorized. To view your charging progress, tap the session corresponding to the connector you use (A or B).
Notes:
- Credit/debit card terminals may not be available at all locations.
- At locations without an available credit/debit card terminal, an app payment method must be used.
- Contactless payments must be made on the credit card reader and not on the RFID touch zone.
- To obtain a receipt for credit or debit card transactions, visit fordcharge.cc/receipt.
Additional Ford Charge Support
Select from the questions below to learn more about using Ford Charge Fast Chargers.
How do I stop a charge session?
To stop a charge session using the charge station's touchscreen:
- Select the connector your vehicle is plugged into (A or B) to bring up the Charging Session screen.
- Tap the red Stop Charging button.
Once the screen indicates that charging has stopped, you can remove the connector from your vehicle.
Can two vehicles use one charger at the same time?
Yes, Ford Charge DC Fast Chargers are capable of charging two vehicles at the same time.
Note: When two vehicles are using the charger at the same time, power is shared equally between them.
How much does it cost to charge on a Ford Charge Fast Charger?
Prices for charging are independently set by each Ford Dealer, not by Ford.
For any feedback on pricing, please contact the dealer.
What factors may impact my charging speed?
Fast charging speeds are determined by many factors:
- Your EV's ability to accept power, including:
- State of charge
- Battery temperature
- Other factors
- The power limit of the charger.
- The current limits of the charging cable.
Charging can only occur at the slowest speed based on the above factors.
How do I determine the charging power of my EV and Ford Charge DC Fast Charger?
Charging power is defined in kilowatts (kW), or 1,000 Watts and is the product of two variables:
- EV battery voltage (V).
- The charging current being provided to your vehicle, measured in Amps (A).
You can determine the charging power your vehicle is receiving by using the following equation: Watts = Volts x Amps
Note: To view your vehicle’s battery voltage while charging, check the charge session details screen on the DC Fast Charger.
Why is my charging speed lower than the charger’s rated speed?
Ford Charge DC Fast Chargers:
- Come in one of two power output levels: 120 kW or 240 kW.
- Are equipped with 300 Amp cables.
- Can split charging power equally to two vehicles at the same time.
Generally, charging speed will fall into the ranges below:
| Vehicle Voltage | Ford Charge 120 kW DC Fast Charger | Ford Charge 240 kW DC Fast Charger | ||
| Single Vehicle | Power Sharing | Single Vehicle | Power Sharing | |
| 400V | Up to 120 kW | Up to 60 kW | Up to 120 kW | Up to 120 kW |
| 800V | Up to 120 kW | Up to 60 kW | Up to 240 kW | Up to 120 kW |
Notes:
- The power level of each Ford Charge DC Fast Charger can be found on the "Getting Started" label on the front of the charger.
- To view your vehicle’s battery voltage while charging, check the charge session details screen on the DC Fast Charger.
How do I get further assistance?
If you are in need of support while using the Ford Charge DC Fast Charger, contact the 24-hour Driver Support Line.
- Canada Support Line: 1-888-357-1019
- U.S. Support Line: 1-888-357-1009
Additional Information
How do I use the Dealer Level 2 AC Charger?
How do I start and stop a public charging session?
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